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Infrastructure Analyst 1

Citi | Posted 14-01-2022

São Paulo (Call Center e Help Desk)


The Infrastructure Analyst 1 is an entry level role responsible for assisting with desktop AV LAN / WAN and help desk administration activities including maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:

  • Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
  • Ensure successful completion of data loads and batch processing
  • Participate in testing activities, including the creation and execution of basic test scripts
  • Execute project plan task
  • Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
  • Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
  • Exchange ideas and information in a concise and clear manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • Previous relevant experience preferred
  • 5-8 years of experience in a Technology Infrastructure role
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Knowledge and experience with ServiceNow, ResolveIT, CHDP, CyberArk, SCCM
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Demonstrated knowledge of operational process changes and improvement


Education:

  • Bachelor’s/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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